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What is a “Multichannel Church?”
Written by Tom Ehrich   
Sunday, 10 January 2010 16:26
Like many church leaders, I have been grappling with the steady decline of mainline Protestant churches over the past 45 years and trying to determine what we can do about it.

It dawned on me that the problem isn’t what we do on Sunday. It’s how that one day claims our best energies and resources.

The clue for me was listening to church leaders blame the recession for their recent woes.  But our woes didn’t start with the latest recession. Attendance has been declining since 1964, when Baby Boomers began graduating from high school.

Many have drifted away from church.   Most have not drifted away from God and faith. Studies suggest religious yearning is as strong as ever.

For many families and young adults, Sunday is their one day to get a slow start. Plus, a audience-style worship-learning is too passive for a transactional Web 2.0 world.

Even though modernized, the language of Sunday worship seems formulaic, and anachronistic. Decades of bickering over sexuality, gender, and doctrine have made some people wary of denominational argument.

Taken together, the various no’s to Sunday church add up to empty pews on Sunday morning and empty coffers.

These changing attitudes toward Sunday church confound an enterprise that, from the beginning, has seen Sabbath worship as its paradigm. Staff persons devote the majority of their workweeks to preparing for Sunday. Many smaller congregations do all of their work on Sunday, from fellowship to business meetings.

However, some congregations have seen the paradigm shifting.  They have expanded their weekday, off-site and on-line ministries.  They’ve found exciting new ways to reach people.

How can mainline Protestant congregations turn around 45 years of steady decline? I think we should embrace a concept that I call “Multichannel Church.” It’s based on a fundamental known as “multichannel marketing,” using multiple ways to reach customers.

The Multichannel Church starts by affirming what it already knows how to do: provide Sunday ministries at a single site. Then the Multichannel Church adds more avenues of ministry, in an effort to reach more people, including the majority who have been saying no to Sunday church.

The Multichannel Church, while taking diverse forms, will incorporate some or all of these avenues:

»SUNDAY ON-SITE: worship, education, fellowship

»WEEKDAY ON-SITE: suppers, education programs, mission work

»REGIONAL GATHERINGS: neighborhood assemblies, workplace, targeted interest groups, held close to where people live or work.

»HOME GATHERINGS: prayer and study groups, informal devotionals

»PERSONAL SPIRITUALITY: self-determining, using classic devotional tools, Web-delivered content, and personal ingenuity.

»SPECIAL COMMUNITY EVENTS: one-off events that facilitate mass participation by the entire congregation, with focus on forming identity

»PUBLISHED WORD: magazine, self-published books, shared journals, home-grown devotionals

»SOCIAL NETWORKING: Facebook, Twitter, et al.

 
This new way won’t be expensive. It will require a yearning to serve, willingness to change, and courage to explore.
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Your Responses (3)Add Comment
Response from Mark Burnham, January 20, 2010
Los Gatos, CA
When are we going to finally realize that the corporate business paradigm is not the Church's savior? The "Multichannel Church" is yet another desperate grasp at a consumerist marketing idea that is being repackaged for congregations and pastors. It asks us to see the people we encounter each day as "customers," not as real human beings and fellow children of God. It buys into the commodification of people and emphasizes quantification, counting, and percentages. Is is any wonder that people are fleeing the Mainline churches if all we have to offer is re-hashed marketing jargon?

Let's finally admit that there is no "magic bullet" or off-the-shelf program that will fix us. The god of functional rationalism will not save us! Rather than focusing on the "round'em up" model of bringing folks into a church building through a new marketing program, it's time we followed the Spirit of God out into our neighborhoods and communities and open our imaginations to what is going on around us. Instead of counting heads at worship and programmed events, the church and its leaders should be focusing on being open to the work of God's Spirit in our local context.

We need to be re-formed and trans-formed as God's people in our 21st-Century North American context, not re-marketed.
Response from Glen Powell, January 19, 2010
Sydney, NSW Australia
Tom, I agree with you that *how* we do - and are - church needs to change and much of what you propose could be part of that. However, I think *why* we do (and are) church needs to be revised as well. Church can no longer be primarily a place for believers to worship God, or to serve society, or to receive the sacrament, or to retreat from the world, or to seek understanding as a companion for faith - depending on your tradition.

It seems to me that the church needs to transform its understanding of itself and its purpose - the 'why' - perhaps to being a place where people (of faith or none) can encounter God, discover God's purpose for their lives and be helped to organise themselves and their relationships around that purpose.

Glen Powell
Sydney, Uniting Church in Australia
Response from Jim Babcock, January 14, 2010
Bozeman, Mont.
Tom, your thoughts make great sense BUT I'm thinking of a church that has incorporated 99% of your suggestions yet it is not growing or changing significantly, which I feel validates the thought that "outsight " alone cannot reverse established trends simply because the internal, and perhaps even prevailing external, forces are too rigid and inflexible to cope with.

Jim Babcock
Bozeman, Mont.

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